1 reviews | Active since Jul 2011
TOMTOM support in South Africa, missing.
I have been using TOMTOM navigation for many years and really enjoy the product, in many ways better than Garmin, however the windscreen mount on all vehicle models was always a problem. After a year or so the unit would fall off the windscreen, the suction cup a problem, a real safety problem. Some years ago I would phone the toll free number *** for help. The support team (based in the UK) were really fantastic, but no longer. My TomTom rider 400 windscreen suction mount was constantly falling off the windscreen, so I would have to get a new mounting suction bracket. No Toll free support so I landed up on the UK TT support site via chat. They mentioned that TomTom was no longer supporting SA. Cape Union Mart (where I purchased the unit) confirmed that they stopped supplying TomTom from 2019, which was consistent with the UK comment. All I want is the suction cup, but on the net you can purchase the cup mount with power supply, over R1000.00, but there could be additional charges (import charges?) So a warning to all would be TomTom navigation customers, you can purchase TomTom, but there is no support. Could be an expensive mistake, be warned. I have made my own screen mount using a cell phone windscreen mount, works much better than TomTom.
