TomTom has no where one can get help or support !

Tom Tom doesnt seem to have an office or someone I can talk to with regard to my TomTom device. I cannot find anyone to help me with some instructions and frankly I find this GPS to be totally user unfriendly and I regret buying it - I would love to have my Garmin one back. It is strange that I cannot find a TomTom office nor anyone to offer assistance other than their online FAQ's which frankly are useless. Even the website is not local it is based in the UK. This is unacceptable service. I bought this user unfriendly device from Makro but the sales person there who sold it to us also didnt know much about how to use it. Why is there no office in Johannesburg like Garmin has???? I am a totally dissatisfied customer and cant seem to complain to anyone as all you get are computer generated replies which dont help.