RvdM
Ryan van der Mescht

1 reviews | Active since Feb 2019

02 Feb 2019, 12:43

Tomtom great aftersale service

People tend to complain about bad service they receive as soon as things don’t pan out the way they wanted or expected. Im normally in the front of that queue. .BUT. This time around I’d like you give a review on excellent service I received from Tomtom. I have a Tomtom runner 3 watch and the strap broke. I looked around for months trying to find one locally. Ive heard that tomtom stopped their sports line completely but still felt the need to contact them about a replacement strap. I logged all my details and also sent an email to customer service. I was told by a consultant that the watch was in fact way out of warranty. Two days later I received a mail to say a parcel was dispatched back to me. In less tha two weeks Tomtom sent me a brand new strap for my watch @ no charge. I was amazed to be honest. Even though they do not make sports watches anymore,they still sent me a strap which cost +- 600 bucks. If thats the level of service you receive for something they dont do anymore,just imagine the level of service you’ll receive for stuff they still do. Well do e on excellent service.

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