Tom Tom Touch

This is the second unit i have had, the first had heart rate issues before the strap broke, replaced by the outlet as it was within the returns timeline.

The second unit was re-linked to Discovery Vitality, however i lose many work outs because the HRM drops below resting at the commencement of the workout or does this for extended periods during the workout when used outdoors.

The whole point of the device is to link to Discovery, i contacted the service facility in January, they requested more information, sent screen shots and after many calls they now want to send the unit for repair. I informed them the unit is fine indoors, they refused to allow me to swap for the cheaper heart rate strap point blank.

I continue to receive very polite replies, however the R1500 investment is at best problematic and costing me points and potentially money through Discovery.

There is no acceptance of responsibility for two failed devices despite extensive efforts to demonstrate the problem, no exchange and no refund, my advice, buy a different suppliers device if you want an effective unit with any form of service support.