Shocking repairs and services

I purchased a tomtom Runner 3, which is the latest fitness watch. The watch experienced difficulties charging in October, and the watch was collected by TomTom for repairs on 31 October. It was said that repairs will take 3 weeks.

After three weeks and no watch returned, an enquiry was sent after which TomTom informed us that they do not have stock of the parts they need to repair the watch. They would talk to their logistics department, but it would take a further 2 weeks.

Another enquiry was sent to them beginning of the month as to ask if we will receive the watch, atleast before we go on holiday and they still could not provide us with an answer. Up until today, we have no watch, and no answer as to when we will get the watch back.

The watch was specifically purchased for points to achieve active days on our medical aid. When we go on holiday, there is not a gym to achieve active days and thus we will lose out on points and be penalised and pay more for December.

We are extremely disgusted with the service by TomTom, and the responce: "sorry that you don't like my answer" from the agent just does not cut it. I am sorry that I ever purchased th watch and am sure I would have received better service from the competition, Garmin who not only provides better and faster services but who is also willing to refund or replace their items which TOMTOM does NOT.

Maybe the post wakes you up because your agent seems to be dragging!!

Regards.