Shocking customer service and repair timeframe

I have usually had good experiences with TomTom however on this occasion is has been anything less than satisfactory.

I gave my Tom Tom Spark 3 watch in for repairs on the 17th of April. After being told on the 19th of April that I could expect the watch to be repaired within the next ten days, the level of service and communication has been terrible.

After not hearing anything back from them and not having received the watch back within the ten days, I then followed-up with TomTom at which point I received an email on the 8th of May that there had been no stock to repair the watch but that they had subsequently received stock and I could expect to receive my watch back shortly.

On the 22nd of May after numerous attempts to follow-up and hearing nothing back from them I was then told that they did not actually have the stock needed to repair the watch and that they would only be receiving the necessary stock at the start of the upcoming week after which it would take another ten days to receive the watch back. This would put the time-frame of the watch repair at more than two months.

This is completely unacceptable! Apart from the lack of communication there has been no effort to resolve the matter within a reasonable time-frame and no unit has been given as a replacement whilst I wait an excessive amount of time for the repair to be done.

I have been very disappointed with the level of customer care on this issue and would probably not recommend TomTom as a product to be used in the future.