DV
Dwaine V
1 reviews | Active since Jul 2014
30 Oct 2015, 11:22
Passing the buck/lack of customer service
What can i say - Trevor thought he was doing me a favour by fobbing me off to Tom Tom in the UK to sort out the problem I have with my SD card - clearly he knew the outcome so it was very easy for him to wipe his hands clean knowing full well i couldn't get the card working and the issues I have. TomTom solution: buy a new card at R4500.00. I am totally disgusted!
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TomTom's replyOfficial
30 Oct 2015, 11:47Hello nickyv,
Thanks so much for taking the time to post your complaint on the HelloPeter website; we understand that this matter must be very frustrating for you seeing as though it has not yet been resolved.
We have escalated the issue and a TomTom representative will be in touch with you shortly.
Thanks so much for taking the time to post your complaint on the HelloPeter website; we understand that this matter must be very frustrating for you seeing as though it has not yet been resolved.
We have escalated the issue and a TomTom representative will be in touch with you shortly.
TomTom's reply30 Oct 2015, 11:47
Official
Hello nickyv,
Thanks so much for taking the time to post your complaint on the HelloPeter website; we understand that this matter must be very frustrating for you seeing as though it has not yet been resolved.
We have escalated the issue and a TomTom representative will be in touch with you shortly.
Thanks so much for taking the time to post your complaint on the HelloPeter website; we understand that this matter must be very frustrating for you seeing as though it has not yet been resolved.
We have escalated the issue and a TomTom representative will be in touch with you shortly.