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Andrea I
1 reviews | Active since Mar 2016
21 Mar 2016, 15:10
order ***
Good day,<br> after ordering a new map for Southern Africa on March 8th 2016 I received a 'no response' email with the headline 'payment confirmation and usage instruction' and the money was promptly deducted from my account.<br> Now it is March21st and there is still no new map as per my purchase downloadable !<br> The system still reads: captured, in progress. This is unacceptable !<br> I sent an email to TomTom explaining the problem but never got a response.<br> What now? Am I ever getting the map that I purchased or do you prefer to refund the money?<br> Please advise.
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TomTom's replyOfficial
22 Mar 2016, 11:54Hello DocDo,
Thank you for taking the time to post your complaint on the HelloPeter website. Our apologies for the issue you have been having, it must be extremely frustrating. A TomTom representative will be in touch with you shortly on your personal email to assist with resolving this issue.
Thank you for taking the time to post your complaint on the HelloPeter website. Our apologies for the issue you have been having, it must be extremely frustrating. A TomTom representative will be in touch with you shortly on your personal email to assist with resolving this issue.
Best regards,
TomTom's reply22 Mar 2016, 11:54
Official
Hello DocDo,
Thank you for taking the time to post your complaint on the HelloPeter website. Our apologies for the issue you have been having, it must be extremely frustrating. A TomTom representative will be in touch with you shortly on your personal email to assist with resolving this issue.
Thank you for taking the time to post your complaint on the HelloPeter website. Our apologies for the issue you have been having, it must be extremely frustrating. A TomTom representative will be in touch with you shortly on your personal email to assist with resolving this issue.
Best regards,