1 reviews | Active since Jul 2016
No Vitality Active Rewards for Tom Tom users! AND watch & app problems!
<p>I signed up for Vitality Active rewards with the idea that I will get reward points for running with my TomTom watch. I did register with map my fitness before the stated date (I think it was 18 march?). My rewards were working fine up until the end of June. None of my Tom Tom runs are being updated to vitality rewards.</p> <p>I contacted Discovery Vitality. They simply said they are waiting for Tom Tom to create a direct link between them and Discovery. They cannot tell me when this link will be complete?!!!</p> <p>I will be losing all of the points that I am currently earning (our money back on life insurance may also be affected by this). They stated that there will be no way for me to get points for running while TomTom has not created the link. Discovery and Tom Tom are doing absolutely nothing to compensate for this!!!</p> <p>They simply said that Tom Tom offered compensation in the form of some kind of vouchers for Tom Tom users, but you had to notify them before 15 July that you are a Tom Tom user. How was I supposed to know I needed to do this as I was not notified of this? How will I get back the reward points already lost and the points that will be lost until Tom Tom creates the link?</p> <p>On top of all this I am also having trouble loading my runs from my watch (Tom Tom multi sport) to the Tom Tom app on my Samsung Note 4. My watch froze this week while trying to load the runs and I was only able to unfreeze it when it powered down and I plugged it into the computer. I am very unhappy that this happened as my watch isn’t even a year old! </p> <p>The app also just keeps showing that it is connecting and then once connected it keeps losing connection and reconnecting with the watch. It always just shows “99%” on the progress bar when uploading and shows this for a very long time and then I usually just end up exiting the app. My runs will usually then only show after a while, however when I started using this app it use to show my runs immediately. </p>
Hi Lorette,
We are sorry to hear that you have had a bad experience with your TomTom device and app. This is something you should be easily able to rectify by simply giving our Customer Care Line a call on ********** 671.
With regard to your Discovery Integration issue, we have always been integrated with Discovery but there is a small window, due to unforeseen changes in Discoveries way of working, that TomTom is adapting to through a process of re-integration. We are in the final testing phases and will announce re-integration date very soon.
We do hope that you will be able to bear with us and we will advise you very soon once the testing is complete and you are able to get your points directly via your TomTom MySport account!
In the interim, here is a link to a list of ways your can earn points until the integration process is complete: http://bit.ly/1UwRYwk
Thanks,
Team TomTom
Hi Lorette,
We are sorry to hear that you have had a bad experience with your TomTom device and app. This is something you should be easily able to rectify by simply giving our Customer Care Line a call on ********** 671.
With regard to your Discovery Integration issue, we have always been integrated with Discovery but there is a small window, due to unforeseen changes in Discoveries way of working, that TomTom is adapting to through a process of re-integration. We are in the final testing phases and will announce re-integration date very soon.
We do hope that you will be able to bear with us and we will advise you very soon once the testing is complete and you are able to get your points directly via your TomTom MySport account!
In the interim, here is a link to a list of ways your can earn points until the integration process is complete: http://bit.ly/1UwRYwk
Thanks,
Team TomTom
I appreciate the quick response. I will call customer service w.r.t. app problems thank you.
W.r.t. the integration issue, I still do not feel that the list of alternative ways to earn point resolves my problem. I am a runner and that is how I earn my reward points. I do not have other devices to use for my runs. If you were able to give me rewards points for the runs I am completing during the period that you are not yet integrated that would solve my problem. But as far as I understand once the integration is complete you will not reward us for the runs we were unable to load during this period.
I understand that I need to be patient during this time, but I do however feel that between Tomtom and Discovery you should be able to provide us with a temporary way to get points for my run using my TomTom watch.
I appreciate the quick response. I will call customer service w.r.t. app problems thank you.
W.r.t. the integration issue, I still do not feel that the list of alternative ways to earn point resolves my problem. I am a runner and that is how I earn my reward points. I do not have other devices to use for my runs. If you were able to give me rewards points for the runs I am completing during the period that you are not yet integrated that would solve my problem. But as far as I understand once the integration is complete you will not reward us for the runs we were unable to load during this period.
I understand that I need to be patient during this time, but I do however feel that between Tomtom and Discovery you should be able to provide us with a temporary way to get points for my run using my TomTom watch.
We hear you! We can assure you that we are working as hard as we can to complete the integration process. At this stage we would advise you to keep your eyes on our social media channels which is where we will keep our customers updated on the integration status.
Facebook: https://www.facebook.com/TomTomSouthAfrica/
Twitter: https://twitter.com/tomtom_sa
Please keep us posted on the app and watch issue!
Team TomTom
We hear you! We can assure you that we are working as hard as we can to complete the integration process. At this stage we would advise you to keep your eyes on our social media channels which is where we will keep our customers updated on the integration status.
Facebook: https://www.facebook.com/TomTomSouthAfrica/
Twitter: https://twitter.com/tomtom_sa
Please keep us posted on the app and watch issue!
Team TomTom