Huawei p9 lite and Tomtom runner 3

So I go buy a Runner 3 watch and yes the watch is amazing and I love the features. I try to sync it with my phone after a day of literally trying everything to make it pair it doesn't want to.

I read all the troubleshoots and still same problem, eventually it just works and I just accept it.

The sync worked twice and then I was back to square one. Phone doesn't sync. So I unpair and try to pairing again, this time I can't pair.

I decided this is enough emailed the UK office twice and received no reply.

Called the SA office and got a call centre agent. He tells me I didn't do the troubleshoot manual fully and the more I tell him I did every trouble shoot from the website straight through to Forums he tells me I didn't.

Then he has the nerve to tell me my phone is not supported. I just went and checked and my phone is a listed phone on the supported phones.

He also had the nerve to tell me he is sure UK responded but I did not like the answer so after this 15 minute long conversation with probably one of the most *********** agents I have ever spoken to I will not buy a Tomtom again, not because of the device itself but just because of the customer service agent.

When you buy a product you expect after sale service especially when the watch does not do what it is suppose to.