HORRIFIC SERVICE

I've had a faulty device for a couple of months now, but blamed it on bluetooth syncing. I gave up on bluetooth (one of the features that convinced me to buy the watch in the first place) and started syncing directly to PC for the last month. On 18.04.2015, I lost another run... I've been in direct contact with the TomTom rep, Jonathan. I was advised to go swap my watch for another unit and did exactly that on Monday. I phoned before I sent someone, spoke to Ashley at Regenersis, and told him I'm sending someone to collect the other unit and drop the faulty one. According to Ashley, all was in order. I received a phone call a couple of minutes later - from the guy that went to swap the unit - there was no stock available... Could they not advise me on the phone before I sent someone all the way to Midrand? After several attempts to get hold of Jonathan, I was promised delivery of my new unit on 25.03.2015 - between 09:00 and 10.00.<br> It is now 13:20, after countless attempts to get hold of the rep, phone calls, SMS's - I eventually got hold of him by trying to dial another extension... Now the unit will apparently be delivered latest tomorrow morning.<br> It's been a week...