JH
JuritaWesselshenzen H
1 reviews | Active since May 2012
04 Aug 2016, 08:56
FAULTY SENSOR
<p>I bought the tomtom Cardio on 27 Dec 2015 and discovered the product is Faulty and sensor is faulty when I use my heart rate monitor at home after training and sensor tomtom the result are </p> <p> </p> <p>Heart rate Monitor and used my Polar strap is 76</p> <p> Tomtom its 116 and spike up to 120/150/160 i took it in and its been replaced and the lady at Cape Union told me i am 8 days late for a full refund ( 6 months) am from Namibia by the time I realized this is faulty its 8 days late REALLY . </p> <p>Tomtom fixed it and this month and again its faulty and am From Namibia if i should jump in the car every time I see there is a fault on the sensor you should then sponsor me a tanks of Diesel or more to cover this expenses . Bottom of the story is I would like a refund and would never use your products again. <br /> Your GPS systems work very well but the tomtom cardio you should go back to the drawing board your going to lose lots of clients this isn’t the first bad review on this sensor problem </p> <p> </p> <p>Im not going to take it back for repairs am going to get my money back I will be in upington on the 13 Aug 2016…</p> <p>SORT IT OUT PLEASE</p> <p> </p> <p> </p> <p> </p>
Helpful (0)
Replies (8)0
Replies (8)
TomTom's replyOfficial
04 Aug 2016, 11:50Good day Mr Wessels,
As per our numerous discussions, you purchased your device in December and the device was initially reported with a fault in March as per your telephonic discussion with us on 28/07/2016, you are past the cooling off period refunds are within 7 days of purchase not 6 months post purchase. We are doing our very best to assist you but it would seem that you are not satisfied in spite of our efforts. You claimed the devices was defective, again you did not bring this back within 7 working days, and thus as per our policies we are obliged to take the device back and either repair or replace the device. We have done so.
We have reviewed you image comparison, we have noted your Hello Peter Complaint we have also noted your Phone Calls, many Whats APP's to the sales attendant at Cape Union Mart Kalahari Mall coupled with your many Whats Apps to our representative as well as your email. We also note no response to our email of 29/07/2016 .
Please note you cannot assume that the TomTom, when compared with the Polar Device is the less effective unit nor is this comparison grounds for assumption that the TomTom device is defective.
As per the CPA we are not obligated to refund your money this far down the road we are however obliged to ensure the device works correctly.
Please contact the TomTom customer Support Number ********** 671, they will collect the device, for free, from a suitable location, they will take it back, your new unit will be retest. I will request a report from them and we can then either replace the device again or confirm that the issue does not lie with the TomTom.
As per the mail to you of 29/07/2016, have you connected the device to TomTom My Sport to ensure you have the latest software?
Regards
Team TomTom
Best regards,
TomTom's reply04 Aug 2016, 11:50
Official
Good day Mr Wessels,
As per our numerous discussions, you purchased your device in December and the device was initially reported with a fault in March as per your telephonic discussion with us on 28/07/2016, you are past the cooling off period refunds are within 7 days of purchase not 6 months post purchase. We are doing our very best to assist you but it would seem that you are not satisfied in spite of our efforts. You claimed the devices was defective, again you did not bring this back within 7 working days, and thus as per our policies we are obliged to take the device back and either repair or replace the device. We have done so.
We have reviewed you image comparison, we have noted your Hello Peter Complaint we have also noted your Phone Calls, many Whats APP's to the sales attendant at Cape Union Mart Kalahari Mall coupled with your many Whats Apps to our representative as well as your email. We also note no response to our email of 29/07/2016 .
Please note you cannot assume that the TomTom, when compared with the Polar Device is the less effective unit nor is this comparison grounds for assumption that the TomTom device is defective.
As per the CPA we are not obligated to refund your money this far down the road we are however obliged to ensure the device works correctly.
Please contact the TomTom customer Support Number ********** 671, they will collect the device, for free, from a suitable location, they will take it back, your new unit will be retest. I will request a report from them and we can then either replace the device again or confirm that the issue does not lie with the TomTom.
As per the mail to you of 29/07/2016, have you connected the device to TomTom My Sport to ensure you have the latest software?
Regards
Team TomTom
Best regards,
JH
JuritaWesselshenzen H's updateReviewer Update
04 Aug 2016, 12:371st of all im in NAMIBIA do you know how far I am from upington. 2 nd if I have to pay in R 250 every time on courier cost for your bad product I will rather the buy a new product and definitely not a Tomtom REPLACE MY TOMTOM OR REFUND ME |!!!!!!!!!!!!!!!!!!!!!!
JH
JuritaWesselshenzen H's update04 Aug 2016, 12:37
Reviewer Update
1st of all im in NAMIBIA do you know how far I am from upington. 2 nd if I have to pay in R 250 every time on courier cost for your bad product I will rather the buy a new product and definitely not a Tomtom REPLACE MY TOMTOM OR REFUND ME |!!!!!!!!!!!!!!!!!!!!!!
JH
JuritaWesselshenzen H's updateReviewer Update
04 Aug 2016, 12:44PLEASE PAY MY DIESEL AND I WILL DRIVE BACK TO GIVE BACK YOUR DEVICE !!!!!!!!!!!!!!!!!
JH
JuritaWesselshenzen H's update04 Aug 2016, 12:44
Reviewer Update
PLEASE PAY MY DIESEL AND I WILL DRIVE BACK TO GIVE BACK YOUR DEVICE !!!!!!!!!!!!!!!!!
JH
JuritaWesselshenzen H's updateReviewer Update
04 Aug 2016, 13:02PLEASE explain different readings its not the app the sensor itself.
POLAR AND HEART MONITOR the same
TOMTOM FAULTY
Get a courier to pick up my tomtom on the farm in karasburg thank you for your great service
JH
JuritaWesselshenzen H's update04 Aug 2016, 13:02
Reviewer Update
PLEASE explain different readings its not the app the sensor itself.
POLAR AND HEART MONITOR the same
TOMTOM FAULTY
Get a courier to pick up my tomtom on the farm in karasburg thank you for your great service
TomTom's replyOfficial
04 Aug 2016, 13:44Hi Jurita,
There are 3 Cape Union Mart stores in Namibia that we have listed below for your reference.
As per our previous mail we can absolutely assist you if you take the device to any Cape Union Mart in Namibia.
A.
Cape Union Mart Maerua Mall
Outdoor Sports Store
Shop 6 Maerua Mall Corner Jan Jonker and Centaurus Road · +***4
Open until 5:30 PM
B.
Cape Union Mart Mall of Namibia
Clothing Store
Chasie Street, Windhoek · +***1
Open until 7:00 PM
C.
Cape Union Mart
Stores and Shopping
Centaurus Street
We aren't able to do a diagnostics test remotely so we would need to test the device after you drop it off at one of the above stores.
Please call our Customer Care Line if you are still not satisfied: ********** 671
Thanks,
Team TomTom
Best regards,
TomTom's reply04 Aug 2016, 13:44
Official
Hi Jurita,
There are 3 Cape Union Mart stores in Namibia that we have listed below for your reference.
As per our previous mail we can absolutely assist you if you take the device to any Cape Union Mart in Namibia.
A.
Cape Union Mart Maerua Mall
Outdoor Sports Store
Shop 6 Maerua Mall Corner Jan Jonker and Centaurus Road · +***4
Open until 5:30 PM
B.
Cape Union Mart Mall of Namibia
Clothing Store
Chasie Street, Windhoek · +***1
Open until 7:00 PM
C.
Cape Union Mart
Stores and Shopping
Centaurus Street
We aren't able to do a diagnostics test remotely so we would need to test the device after you drop it off at one of the above stores.
Please call our Customer Care Line if you are still not satisfied: ********** 671
Thanks,
Team TomTom
Best regards,
JH
JuritaWesselshenzen H's updateReviewer Update
05 Aug 2016, 08:24Good day
Tomtom sold a device to me in december 27 2015 knowing that this device had problems downloding info and also with it monitors that is steeling good money from me paying for your bad produck and now you dont want to take responsibility for this **** you sold i will make sure that no one in my group and other runners ever by a Tomtom produck
I will drop the product at Upington again and you can take back your product !!!
JH
JuritaWesselshenzen H's update05 Aug 2016, 08:24
Reviewer Update
Good day
Tomtom sold a device to me in december 27 2015 knowing that this device had problems downloding info and also with it monitors that is steeling good money from me paying for your bad produck and now you dont want to take responsibility for this **** you sold i will make sure that no one in my group and other runners ever by a Tomtom produck
I will drop the product at Upington again and you can take back your product !!!
JH
JuritaWesselshenzen H's updateReviewer Update
05 Aug 2016, 08:28Please pay my Refund on my Courier fees so that i can buy a Better Brand i will get something better for even less !!!!!!!!
JH
JuritaWesselshenzen H's update05 Aug 2016, 08:28
Reviewer Update
Please pay my Refund on my Courier fees so that i can buy a Better Brand i will get something better for even less !!!!!!!!
JH
JuritaWesselshenzen H's updateReviewer Update
05 Aug 2016, 10:38
REVIEWS ON INTERNET ON THE CARDIO I WILL NOT STOP THERE IS A LOT OF BAD REVIEWS ON THIS SENSOR PROBLEM AN BEST OF IT IS THERE ARE A LOT OF GOOD COMMENTS ON POLAR
I just finished my 10th run with the Runner Cardio. So far my watch has failed me 50% of the time. 5 out of 10 times I have either lost GPS signal, meaning my distance stopped recording, or my heart rate was all over the place. The first day I ran with it, it worked flawless. I was very pleased. The following day, both my heart rate & distance were off. Unfortunately, I chalked that particular run up to operator error & deleted it from my activity detail page. My next 2 runs wearing it were flawless. I then wore it for a 10 miler & my heart rate function failed miserably. My heart rate ranged from 0 to 190's. I was actually running at somewhere around 135 beats per minute. The following day, my heart rate was all over the place once again instead of the 135bpm or so I was actually running at. It was at that point that I started scouring the help forum for similar issues. I noticed that someone with similar problems was advised to wear the watch tight enough so that no outside light could get in around the sensor. I tried wearing the watch tighter & for the next two runs (both 6 milers) the watch worked fine. This morning I ran a 10 miler & both my distance and heart rate failed. On a least 2 points during the 10 miles, my distance function failed to increase. My heart rate was off several times. I recall one point where it fluctuated between 140 beats & 118 beats in a matter of a few strides (it was a base level training run, I didn't pick up the pace). When I finished the 10 miles my distance reading on the watch showed 9.39 miles. I should note that this is a long time run, wheel measured accurate 10 mile course. The same course that I ran with my Tom Tom a week ago & got an accurate 10 mile reading that time. Today's run gave me an elevation gain of 1109 feet! Last weeks run on the same course gave me an elevation gain of 371 feet.
I have looked at the online instructions (not included with the product) & looked at forums several times & followed the suggestions: making sure the sensor is facing upward, keeping the watch below the wrist bone, making sure is worn tightly enough to keep outside light from reaching the sensor. I am frustrated & disappointed. A 50% accuracy rate is unacceptable.
JH
JuritaWesselshenzen H's update05 Aug 2016, 10:38
Reviewer Update
REVIEWS ON INTERNET ON THE CARDIO I WILL NOT STOP THERE IS A LOT OF BAD REVIEWS ON THIS SENSOR PROBLEM AN BEST OF IT IS THERE ARE A LOT OF GOOD COMMENTS ON POLAR
I just finished my 10th run with the Runner Cardio. So far my watch has failed me 50% of the time. 5 out of 10 times I have either lost GPS signal, meaning my distance stopped recording, or my heart rate was all over the place. The first day I ran with it, it worked flawless. I was very pleased. The following day, both my heart rate & distance were off. Unfortunately, I chalked that particular run up to operator error & deleted it from my activity detail page. My next 2 runs wearing it were flawless. I then wore it for a 10 miler & my heart rate function failed miserably. My heart rate ranged from 0 to 190's. I was actually running at somewhere around 135 beats per minute. The following day, my heart rate was all over the place once again instead of the 135bpm or so I was actually running at. It was at that point that I started scouring the help forum for similar issues. I noticed that someone with similar problems was advised to wear the watch tight enough so that no outside light could get in around the sensor. I tried wearing the watch tighter & for the next two runs (both 6 milers) the watch worked fine. This morning I ran a 10 miler & both my distance and heart rate failed. On a least 2 points during the 10 miles, my distance function failed to increase. My heart rate was off several times. I recall one point where it fluctuated between 140 beats & 118 beats in a matter of a few strides (it was a base level training run, I didn't pick up the pace). When I finished the 10 miles my distance reading on the watch showed 9.39 miles. I should note that this is a long time run, wheel measured accurate 10 mile course. The same course that I ran with my Tom Tom a week ago & got an accurate 10 mile reading that time. Today's run gave me an elevation gain of 1109 feet! Last weeks run on the same course gave me an elevation gain of 371 feet.
I have looked at the online instructions (not included with the product) & looked at forums several times & followed the suggestions: making sure the sensor is facing upward, keeping the watch below the wrist bone, making sure is worn tightly enough to keep outside light from reaching the sensor. I am frustrated & disappointed. A 50% accuracy rate is unacceptable.