Disgraceful service!

On Friday 16th March; I reported a cracked screen on my TomTom Spark 3. I received the following: Dear Mr Gadd-Claxton, The reference number for your query is 180 ********** 73. Hi this is Tim from TomTom customer care thank you for your call and time earlier today. I have arranged for your TomTom Spark 3 to be replaced, the reference is DER ********** . From Tom Tom : On 11th April - Unfortunately we can not speed up the shipment but it is in progress and your repair will continue as soon as the parts arrive next week.

Nearly a MONTH to replace a watch screen!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Tom Tom needs to understand that all the money spent on advertising means nothing when POOR service is given.

I will be honest when recommending NOT to buy Tom Tom goods!!!

Management wake up!