1 reviews | Active since Nov 2010
<p>I bought a TomTom spark in Febraruy with the intention of using it as a fitness tracker, sports watch and to help me reach my vitality goals. In March I received an email to say Discovery will no longer support the device but since I had already registered mine, I could use it until the end of June. This to me imp**** that by the end of June the issue will be resolved. At the end of June a communication was sent out saying the integration has not been done but will be done soon, however, no dates have been committed. As a result I am now unable to use the device to earn points. </p> <p> </p> <p>Since one of the fundamental reasons for buying the device was to earn vitality points, and now this is no longer possible I deem the device to be deffective as it longer functions in the same way it did when I purchased it and one very important feature does not work at all. </p> <p> </p> <p>I have contacted TomTom to ask for a refund on my device since no TomTom device currently can sync with discovery. While the team was very polite they simply refused to refund me even though I am within the 6 month period as stipulated by CPA. I feel that since the device no longer works the way I want it to work, I want a refund. I think it is quite a simple request.</p>
Good Day Nadeem,
Once again thank you for your interaction with us.
As per our no less than 4 back and forth interactions with you, through our TomTom email channels since 30 June 2016, we believe we have advised you on how you can claim points with Discovery in the short window whilst we complete our new integration with Vitality.
We have further to this, advised you that we will compensate you with a beverage at your supplier of choice (Kauai/ Vida) as this is the only element you are unable to earn, via other methods, during this window.
We have also advised you regarding the refund and hope that you will refer to our correspondence of yesterday afternoon in this respect.
Once again we really hope to retain you as a TomTom user and thank you for your patience whilst we complete our integration which will go live soon.
Regards
Team TomTom
Best regards,
Good Day Nadeem,
Once again thank you for your interaction with us.
As per our no less than 4 back and forth interactions with you, through our TomTom email channels since 30 June 2016, we believe we have advised you on how you can claim points with Discovery in the short window whilst we complete our new integration with Vitality.
We have further to this, advised you that we will compensate you with a beverage at your supplier of choice (Kauai/ Vida) as this is the only element you are unable to earn, via other methods, during this window.
We have also advised you regarding the refund and hope that you will refer to our correspondence of yesterday afternoon in this respect.
Once again we really hope to retain you as a TomTom user and thank you for your patience whilst we complete our integration which will go live soon.
Regards
Team TomTom
Best regards,
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