Broken Strap

Dear sir/madam,

I bought a Tom Tom Runner 3 Cardio for R 3299.00 last year at Cape Union Mart (Mall of the South, Johannesburg) on the 08 November 2016. After only 7 months owning the watch, the wrist strap is broken and I cannot wear the watch anymore unless I buy another strap.

It does not make sense for me to buy another wrist strap for R 500 or more just only after 7 months of buying the watch for R 3299.00. That means the next strap I will buy will also last for 7 months, and I will need to buy another strap for probably R 700 or more at that time. I phoned Tom Tom customer service department a few weeks ago and explained this to the gentleman that answered the phone. He promised to send me another wrist strap but since that phone call I never heard anything from him, nor an email confirming our conversation or when will I receive the strap. Is this how Tom Tom treats it's customers? I hope they can do better than that.

Regards,

Disappointed customer

Anele Siwa