Be very aware, very aware

I bought a TomTom multisport watch from the multiply online store.<br> I downloaded the TomTom connect app, the app is has 0 FUNCTION WITHOUT THE WATCH.<br> In order to test the app I had to connect the 2, in order to connect them I had to open the parcel. Soon I realised that the app is really ******* as it offers 0 offline functionality and each time you want to visit history it has to be DOWNLOADED AGAIN. After 2 days, on 14/9 I contacted the multiply helpline to arrange a return. On 22/9 Matthew, from TomTom, contacted me and heard me out and agreed to a FULL REFUND and NO TERMS WERE MENTIONED. Today 28/9 I was contacted by Suresh who told me that NO RETURN would be honoured, as I DARED TO OPEN THE WATCH.<br> Who made this decision and why was the agreement made by Matthew not honoured? <br> <br> Is TomTom really a company of such low integrity? if this is the case I do not want to associate with TomTom and vow to never again own a TomTom device of any sort.<br> <br> If only your products were available at Sportsman's warehouse I would have been able to preview it and this grave mistake and total mess could avoided.<br> <br> Down with TomTom. The TomTom in my company vehicles will soon be burnt and replaced.