Bad TomTom service and refund long overdue

Reference Number: ***<br> And<br> Reference Number: ***<br> <br> I bought a vehicle with a built in Carminat TomTom in. After numerous calls and visits to Renault and numerous emails to TomTom, it was realised that this device does not have live capabilities. This after I have bought a live subscription for a year. I have been waiting on my live subscription refund since February, and the case has already been closed, but no refund, nor feedback or replies on my second logged case. I would like this matter sorted out immediately and my money paid back to me immediately. This is a ridiculous time frame to wait for a refund, and is very bad service to not follow through with your cases and extremely bad service to close a case that has not yet been completed. I need feedback and action now.