DB
Diane B

1 reviews | Active since Sept 2010

03 Nov 2019, 16:09

Avoid Tommy’s Sushi and Chinese Takeaway in Durban, Florida Rd

What miserable service from what used to be our favourite sushi restaurant in Florida Rd, Durban. The family would order at least 12 different items - a complicated order to be sure - that would be enjoyed every couple of weeks by the extended family. On Friday, having ordered 12 items again, I got home(at least 30 mins away) to discover there was one item missing. On phoning the restaurant I was amazed at their response - hostility to the point of calling me a ****! The fact that our average bill was R750 each time meant nothing to them and the phone was put down in my ear. I was not going to accept this and went back there today - very politely, with my slip and photos of all the items we had received that day. Boy what a fight! What a nasty experience! No matter that they would not accept the evidence - where is the sense in insulting a customer who is a regular? I was verbally attacked by the owners/staff and told to leave the shop. I did that - with my item I might add but will never go back there again! Shameful customer treatment!

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