PS
Pauline S

1 reviews | Active since Nov 2016

08 Mar 2021, 18:01

Poor Quality product and terrible customer service!!!

I bought a 3 pack of Tommee Tippee milk bottles, from 4weeks onward of being used I noticed to measurement signs coming off. I decided to report this to Tommee Tippee. This is when I began to communicate with Jenna Williams from Tommee Tippee, the responses I received from this women were absolutely disgusting and contradictory. Clearly Tommee Tippee has no regard for the clients. I was asked to give them numbers from the bottles that can't be seen with the naked eye nor with glasses. Then to take pics of these numbers and send to them. This was not the easiest task as the imprints can barely been seen. Surely they could do this another way then by inconveniencing their clients who obviously have little babies and therefore better things to do! This all occurred after sending pics of the issues together with my till slip. Thereafter I was emailed by Jenna Williams and advised that the bottles share different warranty times, etc but out of kindness she will replace the bottles!!! Its absolutely unacceptable that Tommee Tippee has this less respect and regard of their clients to have their staff on power trips insinuate that clients are lying as opposed to actually doing an internal investigation to find out what the actual issue it. When I advised Jenna that I do not appreciate her insinuation, she rep**** to say that she is telling me what the bottles are telling her, I have no idea what this has to do with a client. I would never recommend this brand to anyone nor will I support this brand ever again. The product is clearly not all that it is made out to be and the customer care is completely lacking.

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