My worst experience with Tombstone Wholesalers Klerksdorp and Rustenburg branch

This has been the worst three months of my life, emotionally, physically and financially draining experience wrt the service I got from this company.

So, just after paying off my tombstones, delivery was organized and a date was set; much to my horror and dismay, the tombstones arrived with scratches on them and with the installers in such a rush to install and go home, I immediately informed them of the problems I spotted but I was dismissed and told to report the issue to the branch where I bought the tombstones. I alerted the sales-lady who had assisted me and she promised to have the issue resolved as soon as possible- Two months later after alot of phone calls, whatsapp messages, visits to the office and unfulfilled promises with no cer*****y as to when my issue would be resolved, I coincidentally bumped into the owner of the business, Elsa and took the opportunity to raise my concern and cries to her hoping she would help but I was welcomed with a whole lot of attitude, no help and no response to my requests of polishing the stones.

In April, the Rustenburg team came and used regular polish instead of the machines that should remove the scratches as I had requested, they left and told me that they had done their best job, but when I saw them nothing was different just some polish brushed here and there and cement to cover up the mistakes that the 1st team had made. After a long wait with no one attending to my list of problems I went to the offices again end of May to request for new stones to be installed, one of the managers who knew my struggles finally gave the go ahead for me to get new stones, but little did I know that they too would come with the exact same problem just a difference of better stones and even polished as I had requested and paid for, no apologies, nothing! So I had originally been ********** and given what I had not paid for on the 1st set of tombstones and I wouldn't have realized this if I hadn't received new ones because I was too stressed about the scratches to even notice that I didn't get what I had ordered.

So I immediately called the office to report the scratches on the "NEW" tombstones and that my unveiling would be in a week so I requested urgent assistance but again after many promises to respond and get back to me I had to hound the office and the other lady who I assume is the part owner for feedback and when the people would come to fix; 6 days later and exactly 2 days before the unveiling the team arrives and I am washed with relief that my family won't look like idiots with new tombstones that look 10 years old within a week, but the guy who must polish the stones come with the biggest attitude and refuses to assist me as I had requested because he is in a rush to go back home and it's getting late. So we wonder, what exactly where they coming here to do if this is the case? I call the lady "part-owner" to lay yet another complaimt because the guys aren't assisting to the point that they ended up packing their equipment because they wouldn't listen when we tried to show them the spots they missed and I am told the the team is doing their outmost best and I must accept whatever I get. After a lot of struggle they finally finished the job and left, but I am appalled and disappointed with the after-sales service that I received from all the parties involved starting from the sales lady to the owners. I was treated like I was given a donation of these tombstones and not a real customer, I hope that the next person who considers doing business with these people thinks twice and finds a better company that can deliver the promised goods at 1st attempt. This is just a money making scheme that cares nothing for their clients' satisfaction because ofcourse they already have the money so there's not much you can do if the refuse to help you after they have already delivered and you are not happy.

The cherry on top is they add the company logo and phone numbers on the tombstones without my permission. How do you advertise for a business that doesn't care about their clients? Why should I ?

So my advice, if you want to be disappointed and play with your hard-earned money TOMBSTONE WHOLESALERS is the company to go to.