Directors feedback

Following on my complaint of poor service from Toker Brothers last week, both co-owners, Messrs Gold and Wentzell took the trouble to contact me personally to explain that they had been experiencing problems with ADSL lines and were unable to receive or send e-mails. On pointing out that I had supp**** a phone number, and had received an undertaking that a call would be returned, there was an acknowledgement that things sometimes \slip through the cracks\". I was assured that customer service was a priority. I appreciate this personal contact, and the frank response that things do, at times, not always run smoothly. The fact that both owners responded says something positive about their business, and, again, I appreciate this very much. "