Tokai Multi Franchise needs to take their customer's seriously

I went to Tokai Mutli Franchise to drop my car for a service at 7:25, their sms said doors open at 7:30 . On my arrival someone took my car and asked me if I needed a lift, I said I needed a lift to work which was less than 5km away. I came and waited like everyone else, people who arrived after me at their waiting area left; after asking and getting responses like "I will phone the driver" and "I will get back to you"...no-none got back to me until I asked to speak to the person in charge...some Shaheed guy who has no idea on customer service told me he did not have me on the list and he took people that were on the list, plus drop offs were from 8:30...this was at 8:50...I arrived at Tokai Multifranchise at 7:20, by 7:45am my car had been booked in, I left the place at 9am, having not received a single apology even from the manager. This is the last time I am booking my car there, I dont care if I have to drive for an hour to get to another branch.