Service Manager' bad service

Poor Service

I book our company vehicle for service every year and receive the same bad service from the same person at this company. Abdulla Kader. He does not know how to speak to a customer on the phone and has the nerve to place me on hold to speak to a co worker and laugh and joke around. Then when i asked him to forward me a quotation via e-mail he hastily tries to get me off the line by responding with "you have my e-mail, drop me a mail" thanks bye. In 2018/2017 he was just as rude and unpleasant. How this company keeps him around is beyond me.