Renault tokai

Worse experience I have ever had. I will not recommend anyone to use Renault Tokai. My car was towed in on the 26th February with a clutch issue it was a Friday afternoon and got a reference or incident number which means the car was received/acknowledged, I thought that I should count the Friday as it was late afternoon and took it that Monday will probably be the day feedback is received or atleast a update but nothing and since then I did not receive a single update from Tokai multifranchise I needed to call every single day using my personal resources, promises were made to keep me informed which I received a call 1 out of the 10 times. It's been 11 days and I am still not aware what transpired in the inspection of the vehicle if one even took place. Your service's is ********** and leaves alot to be desired the reception girl Amber tried so hard to assist even thou her role limits her access.