No service but you get a bill

I am so discusted with Neuberg Global labs

December 2021 we took our son for blood tests at Toga Middelburg. One week later we followed up and the doctor did not receive the results from the lab.

We drove to Toga and queried the tests and the account but was informed that there is no record of our profile or tests on the system.

The tests were traumatic for our son as it would be for any toddler and we were forced to have them done a second time. We did not make use of Togo again as they already did not do their job. We went to Ampath and paid the tests.

Now one year later November 2022 we receive an outstanding account from Neuberg Global Labs for the exact tests we never received the results for. I tried to resolve the matter numerous times but was met with an extremely rude lady telling me what must she do the tests were done we have to pay. When I requested the results which are absolutely useless after a year has passed she informes me I have to pay before the tests are released! Since when is this standard practice.

Now we are being handed over for a service we never received. R1600 Quote Ref No: DPI431171

I will never make use of this lab again and I would warn all to steer clear they are utterly useless.

They refuse to release the tests but demand payment and the situation is completely unreasonable and ridiculous they make absolutely no effort to resolve the matter.