First & Last we ever use these guys - no customer service

My wife went for a COVID test yesterday. She received a SMS around mid-day. The sms did not state positive or negative. After trying to phone them(they probally having their year-end function today, cos it took forever to speak to some1). Eventually I spoke to a lady & she ask me if I can't understand the SMS. She questioned my english understanding ability. For some1 not in the medical field, I just need a negative or positive answer. Funny enough, when I used Ampath last year, within 6hours, the results was sent to my app, emailed to my doctor. The results was in plain english, not TogaBull