I saw an advert on their Facebook page where they advertised 5 days and 4 nights at SBH KILINDINI RESORT at Zanzibar all inclusive. It's was always our wish and part of of bucket list. I went ahead and thought it was a good deal. To our surprise we only

I saw an advert on their Facebook page where they advertised 5 days and 4 nights at SBH KILINDINI RESORT at Zanzibar all inclusive. It's was always our wish and part of of bucket list. I went ahead and thought it was a good deal. To our surprise we only stayed 3 nights. Sya the owner booked us at the resort from the 26th of March until 31st of which we had to book out at 11h00 on the 30th. We were booked from the 26th of March at resort but we were still in SA and only left the evening at 20h15 and arrived at the airport in Zanzibar at 01h45. From there we drove 1 hour and arrived at the resort at 03h00 of the 27 the March. We checked in and arrived at our rooms at 03h30. We had to wait for our bags which arrived at 04h00 we took a bath and got ready for breakfast as we were again booked for an activity at 09h00. Sya from Toerbroers also mentioned that on the first day there will be no activities. It was meant to rest and to explore the resort. But unfortunately that did not happen. I also asked Sya that when she does the bookings she must try and book us at the window that did not happen eighter, instead her friend Marie-Louice was given that privilege and was told by her that she instructed Sya to be booked at the window. Me and my wife were also not booked on the same seat and Sya told me that the bookings was mixed up and had the swap with other people in order to share seat with my wife.

We arrived on the 27th and slept the 28 and 29 and left the resort the evening of the 30th at 21h00 and drove to the airport and departed at 01h40 It was very painful to see how people can mislead by an adverti*****t and the owners not taking full responsibility for what has happened to us. When we raised our concerns on their Facebook page it was comments were immediately deleted and our comments were deleted. The sad part I just felt pitty for old lady of 80 years and her daughter with 3 little todlers and it was not even mentioned about the 110 stairs at the lodge. I hope and pray that this should not happen to other people and they just advertised now and another group leaving in the the next two weeks. The sad part they do regular bookings to Zanzibar Sya should have known better because now we had very BAD experience and will never ever recommend them to any one. We lost and were ****** with one night accomodation. We were a group of 20 in total. Very disappointed!

I send Sya a message as to why she booked us for the 26th of which we were not there and our checked in time was at 14h00 but we arrived there the following day of the 27th. I went to the reception to enquire about our bookings and the manager mentioned that Sya could have done an early check in for us for the 27th. But unfortunately she did not plan well.

We were told to check out Friday morning at 11h00 and we were still booked for an activity which started at 13h30 for the entire day. We arrived at the Resort at 19h30 and were reminded that check out time was 11h00. The rest of the people also started to complain and our check out time started to change from 11h00 to 17h00 and then we were still not back from our daily activity. We questioned them about the rest of us that was still on the road. We arrived back at 19h30 and were told to rush because check outwas actually at 11h00 the morning and they wanted us to shower at the restaurant. We were so Inconvenienced. I never ever want to experience what I just went through. They need to fix their advert and not mislead people.