Toadbury Hall Country Hotel
Claimed Business
|1.5|2 Reviews (last 12 months)|This business does not respond to reviews
Toadbury Hall Country Hotel
Claimed Business
|1.5
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.5|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Roshini R
1 reviews | Active since Dec 2025
27 Dec 2025, 10:33
A very disappointing Christmas 2025 experience
We attended the Christmas Lunch buffet at Toadbury Hall Country Hotel at a cost of R850 per person, and unfortunately the experience was extremely disappointing. The management of the buffet was appalling. Guests were left queuing for extended periods in front of empty serving stations, with no communication or guidance from staff. Many staff members appeared unsure of how to respond to guest concerns, which added to the overall frustration. The buffet presentation was untidy and unappetising, and numerous serving dishes were either empty or not yet prepared. Standing in line felt like a matter of hoping to get lucky when food was eventually replenished. A major concern was that none of the dishes were labelled. Guests were unable to identify whether food contained pork, beef, or lamb. This was particularly problematic for those with religious dietary requirements, forcing guests to repeatedly question staff — often without receiving clear or confident answers. Some guests ultimately chose not to eat certain dishes at all. Throughout the event, guests were openly and bitterly complaining about the overall experience — from the lack of food availability to the poor organisation and service. This created a tense and unpleasant atmosphere, which is completely inappropriate for a Christmas Day celebration that should feel joyful, relaxed, and well-managed. Given the premium price charged and the significant shortcomings in organisation, food availability, service, and guest experience, this event fell far below expectations. We respectfully request that management review this matter and consider appropriate compensation or a partial refund, as the experience did not reflect the value paid for. We would appreciate a response from management addressing these concerns.
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Roshini R
1 reviews | Active since Dec 2025
27 Dec 2025, 10:33
A very disappointing Christmas 2025 experience
We attended the Christmas Lunch buffet at Toadbury Hall Country Hotel at a cost of R850 per person, and unfortunately the experience was extremely disappointing. The management of the buffet was appalling. Guests were left queuing for extended periods in front of empty serving stations, with no communication or guidance from staff. Many staff members appeared unsure of how to respond to guest concerns, which added to the overall frustration. The buffet presentation was untidy and unappetising, and numerous serving dishes were either empty or not yet prepared. Standing in line felt like a matter of hoping to get lucky when food was eventually replenished. A major concern was that none of the dishes were labelled. Guests were unable to identify whether food contained pork, beef, or lamb. This was particularly problematic for those with religious dietary requirements, forcing guests to repeatedly question staff — often without receiving clear or confident answers. Some guests ultimately chose not to eat certain dishes at all. Throughout the event, guests were openly and bitterly complaining about the overall experience — from the lack of food availability to the poor organisation and service. This created a tense and unpleasant atmosphere, which is completely inappropriate for a Christmas Day celebration that should feel joyful, relaxed, and well-managed. Given the premium price charged and the significant shortcomings in organisation, food availability, service, and guest experience, this event fell far below expectations. We respectfully request that management review this matter and consider appropriate compensation or a partial refund, as the experience did not reflect the value paid for. We would appreciate a response from management addressing these concerns.
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Pieter M
1 reviews | Active since Aug 2018
26 Dec 2025, 11:10
Christmas lunch 2025 - R850 rip-off
As a family we made a reservation for Christmas lunch 2025 at Toadbury Restaurant. An overbooked, under-catered, under-delivered, under-sourced experience. Inside the restaurant people were greeted by candles, chandeliers and lights with an overflow under a canopy with no lights, garden chairs and tables, no chandeliers and candles. Everybody paid the same inside and outside. The qeues were forever which speaks of bad planning - hundreds of people having to quere at one serving station with long waiting times. The layout of the food was unimaginative as if just another meal of low quality (for a Christmas lunch). The food was as in totally below average standard: Quinoa salad was lumps of quinoa with some vegies in it. Beetroot and pumpkin salad presented with pumpkin still skin on as well as pumpkin pips (not the eating kind). They ran out of main course food towards the later group of people and the same also happened with the desert. The deserts was totally under par with people having to wait and constantly ask the personnel what is happening. Dissatisfaction was clearly experienced amongst a lot of customers. The service was equally bad. When you look for someone to ask about the food they shone in their absence. When you managed to get someone to ask, they couldn't answer, could not even tell what the dishes were and disappeared without getting anything resolved. This was a complete below par experience with below par food and below par service. Whilst this was our first Christmas lunch at Toadbury, it most definitely will also be my last. What a pity that a so-called 5 star venue dished up such **** to customers paying a premium for a Christmas lunch.
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Pieter M
1 reviews | Active since Aug 2018
26 Dec 2025, 11:10
Christmas lunch 2025 - R850 rip-off
As a family we made a reservation for Christmas lunch 2025 at Toadbury Restaurant. An overbooked, under-catered, under-delivered, under-sourced experience. Inside the restaurant people were greeted by candles, chandeliers and lights with an overflow under a canopy with no lights, garden chairs and tables, no chandeliers and candles. Everybody paid the same inside and outside. The qeues were forever which speaks of bad planning - hundreds of people having to quere at one serving station with long waiting times. The layout of the food was unimaginative as if just another meal of low quality (for a Christmas lunch). The food was as in totally below average standard: Quinoa salad was lumps of quinoa with some vegies in it. Beetroot and pumpkin salad presented with pumpkin still skin on as well as pumpkin pips (not the eating kind). They ran out of main course food towards the later group of people and the same also happened with the desert. The deserts was totally under par with people having to wait and constantly ask the personnel what is happening. Dissatisfaction was clearly experienced amongst a lot of customers. The service was equally bad. When you look for someone to ask about the food they shone in their absence. When you managed to get someone to ask, they couldn't answer, could not even tell what the dishes were and disappeared without getting anything resolved. This was a complete below par experience with below par food and below par service. Whilst this was our first Christmas lunch at Toadbury, it most definitely will also be my last. What a pity that a so-called 5 star venue dished up such **** to customers paying a premium for a Christmas lunch.
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