Vehicle uplift from webuy cars

Firstly you cannot get a hold of the contact nunbers either dont exist and others rings until it goes off, frustrating especially the Cape Town branch, i was told tonoay for the transport before vehicle can be uplifed as it was going to be done by Friday 12/07, i immediately made an instant payment and sent proof via webuy cars cape town, I was then told on Friday when i called webuy cars that TAC said they fully booked and will fetch it another day, poor communication and no urgency, i understand they require a full load to let their truck move but for me to pay urgently and then to be told it won't be picked up on the day is disappointing