TAC Service is Beyond Disappointing

I left my car a week ago for transportation from Bellville to Durban.

When I called this week to confirm the ETA that they had promised so that I could finalize my arrival plsns to Durban, they didn't even know where my car is.

They could not even confirm if my car left their premises in the first place. Their employees who do bookings don't know what's going on either and they referred me to their manager who is basically impossible to get hold of as she doesn't answer the phone and messages.

As it stands, I need to confirm my travel itinerary but I cannot due to no information available on when my car will arrive, or if it even left for it's destination.

What kind of a service is this?

Rather pay more for a good and professional service than this. Definitely not worth the risk.