Pathetic Service and Revolting Management Staff

If you value your possessions, I will strongly recommend that you DO NOT use this company. I have used them on 2 occasions and transported 5 of my personal vehicles. Vehicle 1: The depot driver was so excited to get into a modified Audi that he revved my car to intensely, while I was still on the premises. The next day I got a call that my car didn’t want to start, I had to go back to the Kaalfontein depot (which is a 1hr 30min drive) to change the now flooded spark plugs for the car to drive. When I collected my car at the Bellville depot, I saw my flash drive with my music was ****** out of my radio. – This event I did not report, but did casually mention it to the person handing over my vehicle. Vehicle 2: This car was in good standing and received it as I dropped it off. Vehicle 3: My cabiole door was ********** and laying on the floor. Thankfully the gentleman at the Kaalfontein office could refit it. – this I did not report, because it was resolved on the spot. Vehicle 4: My drivers door handle was broken and the car had excessive amounts of some red substance all over the car and some oil stains on the bonnet as well. These red stains does not want to come off, so I guess only a car buff/polish would do the job – that car is white, so to have red stains on it looks horrible. This event I reported and had a few back and forth emails with Faith the Claims Manager and Rhode the National Marketing Manager, first they wanted to confirm if my door handle was actually working (which is ridiculous because the depot driver drove my car and got out using the handle), then they switched their story and came back to say its not covered because its interior related and their paperwork doesn’t assess that. Vehicle 5: This vehicle was in good standing and received it as I dropped it off. A ratio of 2/5 is pathetic service, especially considering that a vehicle is one of the most expensive things you would purchase in life and these people/company don’t care about it. Stone chips and some road grime I expected but to have physical damage to your interior is unacceptable. You pay them to transport your vehicle and they damage it for free and then refuse to repair the damages.