TNT Kicthens do not know what customer service is all about.

Best advice: think long and hard whether you really have the energy and patience for this small business. If you want to play project manager and happy to be constantly **** to, with no after-service after you've made your final payment, then please use them. This business has lots of potential but unfortunately, the owner needs some serious training on project management but even more important, what customer service is all about. There are certainly positives - we thought the eventual quality of the work was quite good. Whenever we asked for additional work to be done (like fitting a wash trough outside, a fireplace and a ceiling with downlights), Ranesh was very willing to do it and actually did a great job. However, first his kitchen measurements were out by nearly 700mm on the one side, resulting in us accepting a kitchen design which had to be altered once we discovered the error at the installation stage - we were not very pleased but nothing we could do. His guys also don't seem to ever know when something is skew or not right and it depends on you to highlight it to them constantly. The kitchen was completed nearly two weeks later than his work schedule indicated (took a full 7 weeks!), and to get his men to pitch up, was a nightmare. I had to keep calling Ranesh to ask when the guys will come, and his standard answer was 'tomorrow', only for no one to pitch up and for me to call or text him again. Several Saturdays he promised his guys will come and we'd wait, but no one ever pitches up, wasting our day at home when we had better things to do. Breaking tiles in my house and for a month promising that he had kept tiles back from elsewhere to fix this, just to tell me at the end he never kept the tiles, does not seem to bother him. When the job was eventually done and I paid him, there were still one or two outstanding things that needed attention, and despite texting me several times promising to come and sort it out, guess when (tomorrow!), he hasn't pitched. Again, pity, as I'm always supportive of small businesses but this one falls flat on its own empty promises.