Poor Communication from a Kitchen Supplier

In October 2018 TNT Kitchens was hired to revamp my kitchen. Needless to say there were some problems but I will not refer much to that in this post. In November 2019, my kitchen sink fell and TNT Kitchens was contacted to come fix it, as it was still warranty. The owner promised that a team would be out first thing in the morning. Arrangements were made to accommodate the team. The team never came through. The owner never contacted me to inform me that his team wouldn't not arrive. I had to make several phone calls. Finally he messaged after 17h00 to say his team would be there thet next day. They arrived and fixed the sink, and in the process they broke the cupboard door. Once again I phoned the owner and asked him to send a team out to fix it. He said he would get back to me. He never did. I sent endless emails and messages, and I have all the written conversations on record. He didn't respond. Finally out of desperation I posted on HelloPeter describing the poor communication and in my opinion lack of customer focus by TNT Kitchens. TNT Kitchens then subsequently marked the review as false. After what was probably the 5th email, expressing my disappointment at the lack of communication, response and customer focus from TNT Kitchens, the owner responded and said he would come out to fix it. However, I declined, because I don't believe TNT Kitchens, as past experiences have shown that they say one thing and very rarely fulfull their promise and secondly they fail to communicate. I unfortunately don't have the luxury to sit at home and wait all day for a team that doesn't pitch up and worse, doesn't inform me that they will not arrive. I have written the large amount spent on TNT Kitchens as a bad decision on my part, and I have a broken cupboard door, sagging doors and broken hinges to show for this job. Thank you TNT Kitchens