PL
Pieter L

1 reviews | Active since Sept 2014

15 Feb 2021, 14:11

Poor Workmanship & Gross negligence! Honest review.

I Took my car to TMS on the 13/02/21 to have my wheels powder coated ,TMS is only open till 13:00 on a Saturday and prior to my booking I confirmed with them that they will be able to get my wheels done which they did, the question is was it done properly... Upon arrival at 7:30 as requested by them so they could start early, we found no one there. 8:15 my car was jacked up and put on jack stands and the wheels were removed and taken inside to do the prep work. I thought they would at least have a proper lift and not leave your car in the sun on jack stands and work on the ground... Wheels were powder coated ,and a while later all was done and ready to fit, first wheel front right not done properly missed a spot! I mean don’t you check your work? I then said to the TMS wheel fitter who also saw NOTHING wrong with it to take it back and have it fixed, only to find out they took normal black gloss spray paint to patch it up which looks super cheap and they saw nothing wrong with it? At least tell the client we APOLOGISE and will redo the rim? But no just a quick spray and there you go "we only want your money Sir" Second wheel, chipped where the center cap must be installed, again told the TMS fitter to take it back and fix it, so he came back a minute later and said no the center cap will cover it !, So that is totally acceptable??? covering up mistakes??? Despite the fact that the rims are being powder coated, the rest of the handling afterwards is not done with care. How else do they get damaged and then put on your car?? It was close to 13:00 and rushing to go home, so the rest of the wheels were fitted, the wheel nuts and center caps were also sprayed gloss black as they could not powder coat it which was ok by me but at least do a proper job, all of the center caps had finger prints on them as they were installing them whilst wet, I mean this is so unprofessional, and the client must be happy as we are going home now and couldn't care less... Driving home having paid R2500,00 I was not satisfied at all, and on top of that, they TOTALLY messed up the wheel balancing the car is still shaking like crazy.... Why not tell the client "Sir lets go for a drive to see if we did the balancing and all else correctly before you make payment"? Now I have to spend another R300 to get it fixed. Yesterday 14/02/21 I removed the wheels to do a proper inspection and found a few other flaws on the rims, and another chipped aria which was sent to TMS via WhatsApp along with pics of all center caps... And the reply was "please bring the car back so they can fix it. It's unacceptable", coming from one of the managers who was not even on site when the job was done, in fact no one was doing Quality Control before installing the wheels. It was up to the client to do that... It was my first time powder coating wheels and since (The Mag "SPECIALIST") had some good reviews on their site so I thought it's worth having them do the job. What a disappointment! Honestly why should any client have to put up with this, there is never enough time to do it properly the first time, but always enough time to fix mistakes a second time... I don’t see why I need to go back there and have the same person redoing mistakes(patching with spray paint) when he was unable to do it properly the first time. It’s all about the "money" the client must deal with the rest. Don’t let the reviews on their site fool you.

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