Bad treatment

Good day , I hope this email finds you well. I'm writing this email to show how dissappointed I am with one of your employees by the name of Annelize Boshoff. I think after this email you would want to think about who you put as a representative of your company. I had a very bad encounter with Annelize, she is a very rude person, doesn't care about anyone else and certainly doesn't care about *****ing the image of the company. I am an aunt to one of your tenants, I simply came there to see how my niece was settling in since she recently moved in. I had a baby with me and I was using a stroller. I politely asked the security to let me in through the big gate since I'm using a stroller, that's when Annelize came and started shouting saying that what we're doing is not allowed and when we tried explaining why we couldn't use the main entrance she told us that she doesn't care, we must just go use the other entrance! What bothered me most is how she treated the poor security guy that was trying to help us. As we were going out she then said something to the security guy and I guess the guy couldn't hear what she was saying and then went closer to her car so that he can hear what Annelize was saying and then she said, I quote: " why are you peeking through my window, go open the gate!!" , with so much attitude! My first experience with TMM Lofts was extremely bad and I strongly urge you to call her into order because that is no way to treat people at all!!!