Failed Service paid in full - supplier ignoring

I placed a signage order after 2 months of trying to get a quote. When the quote was finally received, I finalised artwork and sent through along with full payment requesting that artwork be checked so that I can correct it if I didn't get the bleed correct. I was told the artwork is fine. Almost a month later, I was told the artwork is incorrect. I wanted to cancel the order at this point as I didn't feel it right to proceed with a company who have offered no customer support at all. <br> <br> I am entitled as a customer to cancel this order. I have requested a refund, but both Neville and his partner are ignoring my emails. They are not even slightly interested in trying to resolve this. I have been patient and after not receiving feedback for 3 weeks, I am posting this report and proceeding with legal action.