Complaint

<p>Good day</p> <p> </p> <p>i am writing this as a complaint against the TM Nissan in Groblersdal and the their employee Renier.</p> <p>frist I went to Nissan on Thursday the 5th of April to get timing pool part and I went there with a sample of part to show him, he then said they don't have the part in store and that he will place an order for me which will be delivered on Tuesday the 10th April to his dealer. I then went back to TM Nissan in Groblersdal only to find that the order that he placed for me is not the correct one. And he says he can place another order which will take another 3 days before arriving at their dealer. That's when I refused to wait any longer and drove to Witbank myself to get the part. Now payment has been made to TM Nissan and I went back there to ask for a refund and Renier is now telling me that he has to wait for the dealer to make some sales before they can give my money back so then give him the option to pay it via EFT he then says to me there is a lady that deals with authorization and he wont be able to do the transfer until the lady gets back which I'm not sure when that will be. Why must I wait for my money to be paid back to me when Renier firstly failed to order the correct part for me and I had to spend more money for petrol to Witbank and getting my refund back seems to be problem for them. When I was complaining Renier specifically said to me he did not ask me to come to their dealer and I will have to wait until when they can pay it back to me and I refuse to wait. What kind of service is that from Reputable dealer like Nissan??? All I want is for them to s**** taking their costumes seriously and not waste their time. He should have told me from day one that he was not interested in ordering the part then I would have gone else where. </p>