Useless service from Sunil in Spares Department

On Tuesday, 2 March 2021 I spoke to Sunil about a part I need – DC92-00510H for my Samsung Washing Machine; he sent through the pro-forma invoice which I was able to pay on 10 March 2021 and at that time I sent the proof of payment through to Sunil; I sent the proof of payment again on 11 March 2021 as I received no response from Sunil. By Monday, 15 March 2021, I had still received no response from Sunil so I phoned him, at which time he told me the part would be delivered by Thursday, 18 March 2021 at the latest and that he would phone me. On the morning of Saturday, 20 March 2021 I received an email from Sunil confirming my original email from 10 March saying that the part was on order. I immediately phoned him as I was about to leave home in Pinetown to come down and fetch the part because he had told me on the phone on Monday 15 March 2021, that the part would be there by Thursday 18 March 2021. Sunil could not give me an answer on the phone as to what the problem was and said he would phone me back. I waited 2 hours for his phone call and then phoned him myself again, at which time he said that the truck had not arrived from JHB as yet with the part but would be there soon. Now today when I phoned to make sure the part is there before driving down from Pinetown, I am told that I only placed and paid for the order on Saturday. This is an outright lie on Sunil’s part and totally unacceptable and unprofessional behaviour.