HORRID SERVICE

I went in last year around this time to hand in my 3-4 year old vaccuum cleaner for repairs. It took them 1 month to give me a quote to repair (roughyul R800 including estimate fee, almost the price of a new vaccuum cleaner), then promises every few weeks that they ordered the parts from JHB. I thereafter this year called less often only to get told each time that they are working on it and NOT ONE deadline was met. The almost height of my anger came when I spoke to Makhathini there who then promised me a slap-in-the-face 10% off the repair EVEN THOUGH THEIR PRICES THIS YEAR ARE HIGHER. LMAO!! He then went on to miss the deadline he himself setout. This is not the first time I have had horrid service from TM Electronis, Samsung should really reconsider who carries their aftermarket service. I wont buy another Samsung Appliance. Anyway I am off to Makro today to buy a vaccuum cleaner and I promise I would NOT be a Samsung. Bye Bye TM and Bye Bye Samsung. So glad I have an Apple a handset. Would have probably had bad service there too.