BATTERY REPLACEMENT UNDER WARRANTY (TM ELECTRONICS AS PER SAMSUNG)

Item: Tm Electronics
Rating: 1
Author: Kyle H

BATTERY REPLACEMENT UNDER WARRANTY (TM ELECTRONICS AS PER SAMSUNG) Wow amazing, I am in awe, of the DISGUSTING service I have received from TM ELECTRONICS DURBAN!!!!! 7 DAYS WITHOUT A PHONE AND GOING ON Lets begin: DATE: 6TH MAY 2016 - I drive 85Km's all the way to a so called samsung authorised centre CALLED TM ELECTRONICS based in TEAK PLACE and another 85km's back home. (170km's of petrol used) THIS IS EQUIVALENT TO R200 PETROL -Booked in my S6 EDGE 64GB unit with my finger print security app that locks specified apps that i want locked so nobody can indulge their curiosity on my device which as an Artist in the music industry has to have locked for music purposes and solely for my production work. - I noted the person booking in my unit was still on TRAINING FIRSTLY. - DEVICE HAD NO SCRATCHES OR DENTS DUE TO THE R600 COVER I HAD ON IT (BUT UNIT WAS BOOKED IN AS SCRATCHES AND DENTS WITHOUT ANY PROOF TO THE USER FIRSTLY AND WITHOUT SPECIFICATION AS TO WHERE THE SCRATCHES ARE OR DENTS FOR THAT MATTER) (THIS MY DEAR FRIENDS IS THE WAY *****ED FRANCHISES COVER THEIR MISTAKES ON UNITS WHEN THEIR TECHNICIANS SCRATCH OR DAMAGE YOUR UNITS) - DEVICE WAS BOOKED IN FOR A BATTERY DRAIN ISSUE THAT IS A WORLD WIDE ISSUE WITH THESE UNITS (GO AND GOOGLE IT YOURSELF) - I WAS INFORMED THIS WILL TAKE 3 DAYS TO BE DIAGNOSED AND REPAIRED. (THIS MEANS 9TH MAY I CAN COLLECT MY UNIT) - SINCE ITS UNDER WARRANTY THE BATTERY SHOULD BE COVERED BECAUSE I CAN 100% PUT MY HEAD ON THE BLOCK THAT IF IT WAS A NON-WARRANTY UNIT THEY WOULD POLITELY GRAB MY MONEY TO REPLACE THE BATTERY IN LESS THAN 3 HOURS. -MY WARRANTY FOR A BATTERY REPLACEMENT ENDS 17TH MAY 2016. (THIS MEANS IF MY BATTERY FAILS AFTER THIS DATE IT WILL NOT BE REPLACED UNDER WARRANTY AND I WILL HAVE TO BUY A BATTERY AT THE COST OF +/-R500) - I WAS INFORMED ITS DUE TO SOFTWARE ON THE UNIT SO I HAVE TO LOSE MY DATA IN ORDER FOR THEM TO CHECK THE BATTERY, THE TECHNICIAN STATED THAT ITS THE AMOUNT OF APPS I HAVE ON MY UNIT, THAT CAUSES THE BATTERY TO DRAIN. (LETS GET SOME FACTS STRAIGHT) SAMSUNG HAS DESIGNED THE UNIT TO OPTIMISE APPS ON THEIR FLAGSHIP UNITS (THIS IS THEIR SALES POINT OF VIEW) SAMSUNG ALSO HAS VARIOUS UNITS (32GB, 64GB, 128GB VARIANTS) WHICH TELLS ME THAT THE UNIT CAN NOW HOLD AS MANY APPS, PICTURES, VIDEOS AND CONFIDENTIAL WORK ON THEIR UNITS. IF THIS WAS FALSE AS THEIR SELLING POINTS OF THEIR FLAGSHIPS THEN ITS SAD TO SAY THAT SAMSUNG HAS FALSELY ADVERTISED THEIR SPECS OF THE (CPU STRUCTURE, RAM CHIPS AND STORAGE SPACE OF THIER UNITS) TO GRAB THE LIKES OF PEOPLE LIKE I, WHO REQUIRE POWERFUL UNITS AND TAKE THE DEVICE TO THE NEXT LEVEL. -THE ONE PERSON WHO ASSISTED ME WAS A LADY BY THE NAME OF REBEKAH WHO TOOK THE INITIATIVE TO HELP ME AND SHE HAS DONE SO WITH EXCELLENCE, SHE DID SO OUT OF HER JOB DESCRIPTION I SUPPOSE BECAUSE I HAD TO REQUEST FOR HER OVER THE PHONE. NOTED THAT SHE HAD PUT IN EFFORT WITH A CUSTOMER OVER THE CALL WHEN I FIRST CAME INTO THE STORE. SHE HAS TAKEN THE EXTRA MILE (SHE UNDERSTANDS THE TERM CUSTOMER SATISFACTION AND I APPLAUD HER FOR HER ASSISTANCE) -TM ELECTRONICS HAS ALSO TAKEN MORE THAN 3 DAYS TO GIVE ME ANY FEED BACK, I HAVE GIVEN THEM 3 NUMBERS TO CALL ME ON A HOME NUMBER AND 2 CELLPHONE NUMBERS THEY STATE THEY TRIED CALLING ME TO INFORM ME IF THEY CAN DO SOFTWARE UPDATES ON MY UNIT WHICH I ALREADY STATED FROM THE GET GO AS WELL AS OVER THE PHONE 9TH MAY 2016 THAT I DO NOT WANT ANY SOFTWARE DONE ON MY UNIT BECAUSE I MYSELF CAN USE THE OFFICIAL SOFTWARE UPDATES FROM SAMSUNG OTA OR FLASH IT WITH THE ORIGINAL (BL,AP,CSC AND CP FILES USING SAMSUNG’S VERY OWN SOFTWARE LOADERS AS WELL AS ODIN FLASH TOOLS) WHICH THEY PROBABLY USE AS WELL FROM THE OFFICIAL SOFTWARE LOADERS FROM SAMSUNG AS I AM A TECHNICIAN MYSELF AND WORK WITH SOFTWARE RELATED ISSUES SUCH AS SAMSUNG'S/SONY'S AND MANY OTHERS SO I AM WELL AWARE OF THE BUSINESS WORK AROUNDS AND INS AND OUTS OF SOFTWARE REPAIRS. -THIS UNIT HOWEVER DOES NOT NEED SOFTWARE UPDATES TO FIX A BATTERY ISSUE THAT GIVES ME 8 HOURS OF BATTERY LIFE ON A NORMAL USAGE PATTERN WHICH CAN BE SEEN IF THEY CHARGE THE UNIT AND SEE THE DISGUSTING DISCHARGE OF MY UNIT IN HALF A DAY) WITH MINIMAL USE SUCH AS SMS'S 3 PHONE CALLS, 2 PICTURES TAKEN AND A 1MIN VIDEO WITH NO FLASH USED, SCREEN BRIGHTNESS SET TO MINIMUM WITH THE OCCASIONAL WHATSAPP MESSAGE FROM FAMILY AND EMAILS FROM MY MUSIC MANAGERS AND PAGE MANAGERS ON FACE BOOK. -ON FULL USAGE THIS BATTERY DEPLETES IN LESS THAN 4 HOURS (SOFTWARE CAN NOT GO SO FAR) THIS IS EITHER A BOARD RELATED ISSUE OR BATTERY RELATED BUT I WOULD BET ON THE BATTERY. -IN MY CASE I WILL LOSE MY BATTERY WARRANTY AND SAMSUNG WILL GAIN MORE MONEY FROM MY POCKET, I THOUGHT CUSTOMERS HAD RIGHTS TO BE SATISFIED BUT I WAS FOOLED. -TM ELECTRONICS HAS ALSO TAKEN IT FURTHER BY TELLING ME MY APPS ARE CRASHING (THESE APPS AREN’T CRASHING NEED I REMIND YOU THAT USERS HAVE THE RIGHT TO PRIVACY I MYSELF BLOCKED APPS IN A WAY TO NOTIFY THE INFILTRATOR THAT (THIS APP HAS FAILED TO LOAD/ CRASHED/FORCE CLOSED) SO THAT IT WOULD TRICK THE INFILTRATOR IN THE APP BOMBING OUT WHICH IN TURN JUST NEEDS MY FINGER PRINT IN ORDER TO OPEN. THESE APPS HAVE NOTHING TO DO WITH MY BATTERY DRAIN AS THEY ARE CONFIDENTIAL APPS. SUCH AS MEMO, GMAIL, GALLERY, SMEMO AND OTHER MUSIC PROFILES AS REVERBERATION SOUND CLOUD AND PAGE MANAGERS FOR ARTISTS. -TM ELECTRONICS HAVE DONE A GOOD JOB ON MY OLD SAMSUNG S4 THEY PICKED UP MY UNIT IN 2012 AND DELIVERED THE UNIT IN UNDER A WEEK FOR A CRACKED SCREEN ADH COVER WARRANTY) SO I TRUSTED THEM IN MY FUTURE REPAIRS. (THIS HOWEVER WILL NOT WORK THIS TIME ROUND AS I WILL HAVE TO NOW DRIVE ANOTHER 170km's IN TOTAL THERE AND BACK TO MY CITY WITH THE TOTAL USED PETROL OF R400 WHICH COULD OF BOUGHT ME A NEW BATTERY, I WILL BE THEN GOING HOME WITH A UNIT THAT IS NOT REPAIRED, A DEPLETING BATTERY AND A BAD EXPERIENCE WITH A SAMSUNG UNIT) THIS WAS MY 3RD AND LAST SAMSUNG UNIT. FROM A S2-S4 AND NOW THE S6 EDGE, WHICH I FEEL I WILL SHIFT MY POCKET SOME WHERE ELSE AS WELL AS SHIFT THE MANY WHO FOLLOW MY SOCIAL EXPERIENCES THAT SAMSUNG CAN SELL GREAT BUT MESS UP GREAT IN THEIR WARRANTY PROCESSES. I AM DISAPPOINTED AT THE WAY A REPAIR PROCESS IS TAKEN TOWARDS CUSTOMERS FROM SAMSUNG IN SOUTH AFRICA.

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