Bad Service

On the 27 /07/20 I sent my Samsung blue ray to be repaired at one of the Samsung store in unit2,Teakfield,1 Teakfield Road Springfield park P.O. Box 74604, Rochdale park Durban , 4034. Tel: *** . I booked it in and paid the booking fee,. I was told that it will take up to 6 weeks . Months went by and I was not updated of my item. after 2 months of calling I went there and I spoke to Sunil/Sagree and he told me that the store caught fire and they will get back to me when the insurance pay them so they can repay my item. I waited till today but everytime I call it rings no answer. I went there several time I am told insurance hasn't paid them . its full 2 years has passed and still no word nothing. please help me get my product back.