Customer service

When you hire a luxury bus to take you on a tour to a place you get charged very high amount and expect good service. If a driver picks you up at 08:00 p.m. on an 11 hour trip it is anticipated that he will drive over night, it is disturbing when you have to come back he decides he can't drive after 12 midnight because he falls asleep using it as an excuse not to take you to a market place or even a Shopping Mall knowing very well that you didn't book breakfast. Our brothers are trying to make it in the business but let down by their employees' attitude. Why is it so difficult to stop by the Chisanyama on the way back as opposed to garages? The driver must be called to order or else he will negatively affect the business. How do you go on a tour when you can't get to city centre, shopping mall or local market? What a shame.