PATHETIC SERVICE

<p>In September 2016 we purchased a DEFY product. With the purchase we received a card advising of GUARANTEED GETAWAY. I submitted details per SMS as instructed and received an immediate automated response 12 Oct 2016, giving me a list of Lodges etc where we could book our 4 day getaway. All well & good. I then responded on 14 Oct 2016 asking what lodges were available in 2 of the locations. I received an automated response advising that they would respond within 5 - 10 days. No response. I then called the number - no one answered. Eventually I spoke to a human Doreen, on 4 Nov 2016 who advised that she would send the information I required. No response. I called again - no response. I then called DEFY marketing to be told that they are having no end of problems with TLC Markeing and that I should call Blue *** Advertising which i did on 16 Nov 2016. They were very helpful but advised that they could only contact TLC Marketing on my behalf. Numerous emails went between myself, Blue *** and TLC. Only upon threat of going to Hello Peter did I ellicit a response from TLC. Once again numerous emails went back & forth and to this day 9 Dec 2016 my question has still not been answered. The promotion ends on 31 Dec 2016. </p> <p> </p> <p>This is really the most disgusting, pathetic service from a so-called international company.</p>