EXTREMELY BAD SERVICE FROM TLC MARKETING

<p>Good day,</p> <p>A few months back I won a competition from Defy after having purchased a Defy washing machine. I received a scratch card with all the details and sms'd the code to relevant number. TLC Marketing being the company in charge of organising and booking the holiday then contacted me to get my e-mail address, so that they could forward me all the forms I needed to fill out and send back to them. This was all done and I sent the dates and resorts of my preference to them. I have since contacted TLC Marketing every single week, some times more than once a week to follow up. I have since not recieved any feedback nor communication about the booking of my accomodation. Most days the phone is not answered, when someone does answer the phone. I am put through to a department that cannot confirm anything. The last consultant I spoke to said I should forward the details and she will get back to me with feedback. To this day I have received NOTHING.</p> <p>I won this competition fairly and should not be given the run around. between Defy and TLC Marketing. Someone needs to sort this out.</p> <p> </p> <p>Should the dates and resorts I have chosen not be available. I should then be contacted and given alternative dates for my holiday.</p> <p> </p> <p>Regards,</p> <p>Phumla</p>