Tjimaka - No thanks, No Customer Service, Bad Communication and Bad Admin Skills

I have made a booking for the 24- 26 July 2020 in February already not knowing that the corona virus is going to make so big impact in our lives. I called the accommodation namely Tjimaka, and asked for a cash refund due the lock down we will not be able to travel over Provencal borders. They informed me that it will not be possible and that they will gladly assist with a gift voucher. I accepted it after an argument with them. On the T and C's of the gift voucher you need to book directly through them and cannot use sources such as booking.com. After the president's last speech, i immediately emailed them asking when they are available in September for a weekend only. This email was already send on Saturday 15 August 2020. They came back to me on Monday 17 August giving me the information about weekends that are full and weekends that they have space. I ask them if they have place for the 18 to 20 September 2020 and if i can reserve on booking.com before anyone else does. They informed me that i may only book through them and not on booking.com. I asked them to book us for that weekend. On 18 Augustus i still have not received a reply and asked them if everything was in place. I also phoned them and even send them an Whats-app Message. To date, no one phoned me back or read my whats app. Only a email this morning 19 Augustus saying they are full and received a deposit from a group that did not communicated that they want to stay but only asked for availability. Now they cannot assist us. Now i am demanding a cash refund so that i can book another place. I will not recommend this place at all, communication is bad, there is a huge delay and they have no customer service. They will rather book people but won't book us and refuses to give us our refund. This is unacceptable from this accommodation services.