TIVOLI FAILED US

WE were told by CTM Pretoria East that Tivoli was a good brand bathroom taps and fittings, we were told that their after sales service was good but what transpired from two years struggling has left us out in the cold. We bought shower and bath firings and several weeks after installation it started leaking. After several months Tivoli sent a person to do inspection. He did a little this and a little that but two weeks after everything was just leaking again. So I went back to CTM who contacted Tivoli and again four months went by before Tivoli informed me that they are leaving a special part at CTM for us to install that will sort all the leaks out. I kept going back to CTM who shrugged their shoulders. I was eventually after the fourth visit given a blue packet that was taped up and I failed to check inside. What I found inside once I got home was another persons broken old tap so I returned it to CTM. I again contacted CTM and was assured that the shower unit as well as the bath mixed will be replaced. This was July 2014. I still do not have replacement units and we have been unable to use the bathroom since last year. I have made calls and have not had a single reaction since.