Worst service ever
<p>It has been 6 weeks since I app****. I cannot believe the service is soooo bad. Dealing with Musa Ayeni at Wesbank is like hell. He promises everything over the phone but does nothing. He says he has spoken to Sardia a number of times today but nothing happens. I have a statement for my finance but Titleguard is yet to pay the seller. Everyone keeps telling me POP has been sent. I just don't know what to do anymore. When I tried to escalate it even the supervisor Maretha at Wesbank is on voicemail and the team supervisor Petunia wouldn't speak to me! Never ever take finance with Wesbank and I can't say that strongly enough! Titleguard was paid on22 Sep but are yet to pay the seller. Disaster service. </p>
Hi Andrea
Kindly note we here at Titleguard have been trying to reach you to no avail.
Please be advised that the Bank made payment to us for the vehicle on Friday and we in turn made payment to the seller on Friday.
Kind Regards,
Customer Care Team
Hi Andrea
Kindly note we here at Titleguard have been trying to reach you to no avail.
Please be advised that the Bank made payment to us for the vehicle on Friday and we in turn made payment to the seller on Friday.
Kind Regards,
Customer Care Team
I have to say that upon further inspection this complaint was completely the fault of Wesbank. The documentation was too big for the email and thus the email bounced and Wesbank did not follow up with Title guard to check that it was received. My apologies to Titleguard and thank you to them for their prompt response to their complaint
I have to say that upon further inspection this complaint was completely the fault of Wesbank. The documentation was too big for the email and thus the email bounced and Wesbank did not follow up with Title guard to check that it was received. My apologies to Titleguard and thank you to them for their prompt response to their complaint