VERY POOR SERVICE by TItle GUARD, through WESBANK

I requested assistance from Wesbank for pvt vehicle finance, and they introduced third party Title Guard. The documents stated that id receive hands on treatment, instead im calling after the consultant that is never available. He never responds to my emails. When asked him to explain the process to me, he fails to do so, stating that he cant contact me, after I advised him to email me instead. I made an effort to contact him telephonically and hes never available. I have been waiting so long for explanation and process of documentation, its ridiculous! The seller is also an FNB customer, and he is also becoming frustrated with me, due to this lack of communication! We have committed ourselves to this process and provided all documents, whats the hold up?! Especially now that ive read the other complaints I realize this is standard for this company, bad service! I will be lodging a formal complaint with FNB as well, because as outsourced third party you people cannot be giving me such poor service.<br> <br> To think I am paying R4000 for you to facilitate the process and for WHAT?!<br> <br> I want the process to be completed immediately!