1 reviews | Active since Dec 2015
Useless service cost me the sale
<p> I have been trying to sell a vehicle, bought privately and paid for in cash, for which I have the registration documents in my name. The prospetive buyers chose to use Titleguard to finance the car, but per the requirements I now have to supply a paid up letter from the previous owners bank.</p> <p> </p> <p>The previous owner has said he paid this vehicle off in full about 3 or 4 years ago and never received any paid up letter, only the Natis document. He now will not help me any further, and rightly so as this has nothing to do with him, which means the sale of the vehicle can not go ahead.</p> <p> </p> <p>The service has been shocking and totally unhelpful, in that there are no alternatives. I have to ask what would happen if the previous owner was dead!? What bearing does the previous owners financial arrangments have on the sale of a vehicle I own? The car would not have been able to be registered in my name if it was still financed in any way.</p> <p> </p> <p>Titleguard have just cost me the sale of the vehicle as well as the inspection fee for which I am sure they are receiving kickbacks!</p> <p> </p> <p>I would advise anyone to stay away from this completely *********** company.</p> <p> </p> <p>Wesbank should be embarrassed having any dealings with them!</p>
Dear Cheryl
As per your discussions with our consultant, the vehicle you are selling was purchased by your late fathers company account. The vehicle in question still belongs to the company. We have requested that you could put us in touch with the executor of his accounts, so we can establish if you may sell the vehicle.
We have our own policy and procedures to follow when clients are selling their vehicles and we also receive auditors on a yearly basis. So we must have all correct information at hand when the bank is purching your vehicle.
Regards
Customer Care
Dear Cheryl
As per your discussions with our consultant, the vehicle you are selling was purchased by your late fathers company account. The vehicle in question still belongs to the company. We have requested that you could put us in touch with the executor of his accounts, so we can establish if you may sell the vehicle.
We have our own policy and procedures to follow when clients are selling their vehicles and we also receive auditors on a yearly basis. So we must have all correct information at hand when the bank is purching your vehicle.
Regards
Customer Care