JG
Juan G

1 reviews | Active since Mar 2015

20 Nov 2015, 10:23

Useless expensive service

After buying a car via Wesbank... I have been a loyal customer for about 6 years... 2nd hand vehicle bought privately, Titileguard had to do their checks. Previously Dekra did the multi point checks, this changed to Bosch... Dekra picked up even the smallest things.<br> <br> After titleguard and Bosch had done their check, my car came back the all clear. No accidents and no issues on the car. When I took the car to Bosch I mentioned a weird noise from the front of the car. The Bosch technician did his checks only to come back saying the car is spotless and the noise is just a Volkswagen/Audi noise. He gets them a lot.<br> <br> I have since realized that the whole right side of the car was resprayed, obviously been in a accident, whether it is major or not. This was not picked up anywhere. Now I am sitting with a car that has been in a accident and a very bad spray job.<br> <br> I contacted Graham at Titleguard. Beginning I thought that he was going to be helpful only to realize nope. Not at all. I was told to speak to the previous owner and sort it out myself. nd it is not Titleguards issue.<br> <br> This i a disgrace to Wesbank and can not believe they affiliate themselves with a company such as Titleguard.

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Replies (1)
TitleGuard
TitleGuard's reply23 Nov 2015, 15:40
Official
Hello jpgraham,

We only do confirmation of major accidents on vehicles and do not confirm minor cosmetic work done to the vehicle. No major accident was reported on this vehicle.

When trading your vehicle in, the trade in dealership will note everything on a vehicle they assume to be and bring the value of the asset down.

Regards
Customer Care

Best regards,